This holiday season, families across our community are dreaming of starting the New Year behind the wheel of a safe and reliable vehicle. At Lia Honda Brewster, that experience is shaped by transparency, multilingual support, and a genuine commitment to customer care.

General Sales Manager Roy Morel said the dealership’s greatest strength is the consistency and clarity of its approach.
“We focus on clear communication, honest pricing, and making sure every customer fully understands the process,” he said.

That philosophy has earned the dealership the trust of buyers throughout the region. Nearly 45 percent of Lia Honda Brewster’s clients speak Spanish, and offering multilingual support is essential to serving the community as a whole. Many customers arrive unsure about the U.S. car-buying process, and the team is prepared to make every step clear and accessible.

Salesperson Thezamy “Tess” Reynoso plays a key role in that mission.
“I take the time to explain each step in a simple, easy-to-understand way so no one feels rushed or confused,” she said. Her ability to communicate in Spanish ensures that all details are understood clearly.

Some customers also have questions about financing with a Tax ID (ITIN).
“Many clients are unsure whether they can qualify using a Tax ID. I explain the process and help them understand that some lenders do accept ITIN applicants,” she added.

Morel said that transparency guides every conversation.
“We review all pricing and financing line by line, so everything is clear.”

This inclusive approach has created a warm, welcoming environment for customers of every background. Tess recalled helping a family who felt nervous about the process. She translated each step for them and remained with them during the paperwork process, ensuring they understood every document—an example of how attentive, respectful communication transforms the car-buying experience.

As winter begins, the Honda CR-V EX remains one of the most popular models.
“It’s spacious, safe, and reliable,” said Tess. Families appreciate its comfort, while drivers love Apple CarPlay for easy access to maps, music, and calls.

Morel added that staying informed is essential.
“We train regularly and break everything down in simple terms, so customers feel confident in their decisions.”

The dealership’s dedication extends beyond sales. Community connection and multilingual communication are at the heart of Lia Honda’s growth. Morel said these values guide the dealership’s long-term vision. General Manager Todd Lemay agrees.
“We plan to continue growing by delivering exceptional experiences and strengthening our connection with the community,” he said.

Both leaders point to the Lia Honda Promise—a commitment to honesty, transparency, and excellent customer care from start to finish—as the foundation of the dealership’s reputation.

For anyone hoping to begin the New Year with a dependable vehicle—and a dealership that understands the diverse communities it serves—Lia Honda Brewster stands ready to help every customer move forward with confidence.

Visit Lia Honda Brewster, located at 899 NY-22, Brewster, NY. For more information, or to schedule an appointment, call (845) 363-6397 or visit www.brewsterhonda.com.